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Monthly Feedback Prize Draw

Win a £50 Argos Voucher

At PASS we really want to give the best levels of service to our customers, so if you’ve got a complaint or a compliment complete the form below! All feedback will be entered into our monthly £50 Argos voucher prize draw.

Argos Gift Card

Your Details

What service did you use?

Did you place an order?

How did you hear about us?

Your Contact Information:

Please complete the sections highlighted in red

Go to Customer Service
Step 2 of 4

Customer Service

Advisor

Did you have contact with an advisor?

Yes No

Advisor name:

They were friendly and courteous:

1 2 3 4 5

Strongly DisagreeStrongly Agree

They were knowledgeable and helpful:

1 2 3 4 5

Strongly DisagreeStrongly Agree

The reason for my enquiry was dealt with sufficiently:

1 2 3 4 5

Strongly DisagreeStrongly Agree

About the Website

Did you visit the website?

Yes No

It was easy to use:

1 2 3 4 5

Strongly DisagreeStrongly Agree

It loaded quickly:

1 2 3 4 5

Strongly DisagreeStrongly Agree

It felt secure and trustworthy:

1 2 3 4 5

Strongly DisagreeStrongly Agree

Our Catalogues

Did you look at our printed catalogue?

Yes No

It had a good range of products:

1 2 3 4 5

Strongly DisagreeStrongly Agree

It was informative:

1 2 3 4 5

Strongly DisagreeStrongly Agree

Please complete the sections highlighted in red

Sorry our service didn’t meet your expectations, we would appreciate it if you could explain why in the comments field at the final step.

Go to Service
Step 3 of 4

Service

Was your order delivered within the stated time?

Yes No

Did you receive your order in good condition?

Yes No

The quality of the products was excellent:

1 2 3 4 5

Strongly DisagreeStrongly Agree

I was kept informed of my order progress:

1 2 3 4 5

Strongly DisagreeStrongly Agree

Course Type:

Classroom Based E-Learning / DVD

Course Information:

Did you attend/sit this course?

Yes No

Did the course start on time?

Yes No

The course covered the subject matter sufficiently:

1 2 3 4 5

Strongly DisagreeStrongly Agree

The course material was clear and understandable:

1 2 3 4 5

Strongly DisagreeStrongly Agree

The trainer was knowledgeable and helpful:

1 2 3 4 5

Strongly DisagreeStrongly Agree

I was kept informed of my course booking:

1 2 3 4 5

Strongly DisagreeStrongly Agree

The venue was suitable and well equipped:

1 2 3 4 5

Strongly DisagreeStrongly Agree

Did we remind you when your calibration was due?

Yes No

Was your equipment serviced within the stated time?

Yes No

Did you receive your equipment back in good working order?

Yes No

I was kept informed of my equipment’s progress:

1 2 3 4 5

Strongly DisagreeStrongly Agree

Please complete the sections highlighted in red

Sorry our service didn’t meet your expectations, we would appreciate it if you could explain why in the comments field at the final step.

Go to Overall Experience
Step 4 of 4

Overall Experience

How would you rate your overall experience with PASS Ltd:

1 2 3 4 5

PoorExcellent

PASS Ltd represents good value for money:

1 2 3 4 5

Strongly DisagreeStrongly Agree

I would use PASS Ltd again:

Yes No

Are there any products, courses or services you would like adding:

Do you have any recommendations or comments?

Please complete the sections highlighted in red

Sorry our service didn’t meet your expectations, we would appreciate it if you could explain why in the comments field above.

PASS is a leading supplier of test equipment, training and calibration and we are certified to ISO 9001, ISO 17025 and Achilles.

PASS Accreditations

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01642 626140

01642 603858 (Fax)

Head Office
PASS Ltd
1 Wilson Street
Thornaby
Stockton-On-Tees
TS17 7AR

Mon-Thurs: 8:30am – 5:00pm
Friday: 8:30am – 4:00pm
Sat-Sun: Closed

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